| Read 81-100 Reviews out of 2,803 My partner ordered last Friday paid for next day delivery still not received transaction still pending can't get hold of no one ,no one reply to your emails jusy want my money back never order with house of fraser. Made an online order 3 weeks ago of two in-stock items. Amazingly, only one item was damaged beyond use! I find it utterly disappointing that they feel an I don’t know when your going to get your order to be an acceptable answer.Escalated my complaint to a manager to be met with the same level of service, couldn’t care less and very sarcastic.Part order got cancelled due to no stock a week after ordering, requested a full cancellation to which I was told I couldn’t have and I would have to refuse deliver and wait for a refund. Wrong towel colours sent. Impossible to speak to anyone. It's sad as this was once a company and retailer that was held in high regard, but it's now fallen so far I can only come on here to tell people to avoid it like the plague. No reply to emails and phone number cuts off on every option. Nowhere is it made clear when you make an order that you are responsible for the return postage. Claim your listing for free to respond to reviews, update your profile and manage your listing. Tried to get intouch with house of Fraser and there’s only 1 number which puts the phone down and no one replying to contact emails... HOF40000063374566Ordered some gifts for my sons birthday on next day delivery as I needed them quickly. I'm really happy with their goods, I found them reliable as I needed an outfit for a wedding and the delivery was fast. When I got home and gave it to my son, we realised it wasn't the bear motif we had ordered. I'm absoultly fuming how can they just keep taking everyone's money and not send the items ? I liked the gift so ordered 2 items to get the gift . I placed an order online on the 4th November for NDD. I have emailed 4 times so far with no reply. Placed an expensive order with House of Fraser, having trust in this high end department store - what a mistake! I know we are in a Pandemic, but other companies are great such as M&Co, Next.I am disgusted that we can be treated this way & will NEVER order from them again. Can’t believe their poor customer service . Glassdoor will not work properly unless browser cookie support is enabled. Gain trust and grow your business with customer reviews. Other orders received in poor condition, packaging squashed. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. good pay Pissed Consumer © 2020 All I am not surprised that house of fraser have such bad reviews, I had two fraudulent purchases made using my card and although the payments are still pending they refused to cancel the orders because I couldnt confirm the order details, this all had to be done over email as they said they do not have a customer service telephone number nor fraud dept to deal with it. Bough a duvet cover and on first wash 1 button is missing. I still don't have my money back. Go on HoF website and the tree is still available but at a higher price. I placed and paid for George Foreman on 27 April paid extra to get it delivered on a next working day still waiting sending emails on a daily basis no communication coming back from customer service would not recommend.
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