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The guarantee covers defects in materials or manufacturing for 5 years when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. The warranty also covers normal household use and clearly states users should follow their care guidance to avoid damage, like not using a knife on surfaces. After a month we received our casserole pot.We are very happy and the lifetime warranty was honoured. It’s supposed to withstand very high heat for the Dutch oven to bake bread in it. Horrible. Geschenke. Lifetime warranty is just a gimmick for consumers to believe they have good customer service in Canada. Their company line is:"The limited lifetime warranty for your enamelled cast iron cookware covers faulty workmanship and materials when the product is used in a normal domestic environment, and in accordance with the care and use instructions provided. Considering everything, price, customer service, ease of use, maintenance this is not worth it at all. The pan was fine in the beginning, then after 6 month it loses its integrity and everything sticks to it. Since then, the company has released a range of products in an always-growing collection of colors — but for a price. Both stores were extremely helpful and patient while I weighed all my dutch oven options. Hold times are an hour and then the person answering the call can't really do anything. I wanted to get a replacement since it has a warranty and the customer service said the pan can not have any dark color on the bottom of the pan. I will never buy another Le Creuset product, only because their customer service is garbage! Suddenly, their kitchen staples weren't just high quality, but they were also fashionable additions to the home. Le Creuset is proud of the workmanship in its products and guarantees its products to be free from defects in material and workmanship at the time of purchase. I am not sure whether I suffered a hoax or Le Creuset service is truly this horrible. The Le Creuset foundry in France, proving that a pan is for life. Another snafu: If you bought your item second-hand, you're not entitled to the warranty. Called over 5 times and they keep telling me I will be refunded but nothing happened. © 2020 Trustpilot A/S. There are 2 ways to reach Le Creuset across 2 communication modes: email, phone. Do not buy anything from Le Creuset. The warranty does not cover damage from misuse, commercial use, neglect, corrosive or abrasive cleaners, over-heating or the normal wear and tear of the product. I have spent $1,400 on multiple orders to get various products. The teams at Le Cruset at Wrentham Premium and Assembly Row in Somerville MA were amazing!!! At this point, they have stolen over $300 from me. May not be combined with other offers. it’s you always ‘overheating’ or burning the pot that damage it. How have we never heard about this before? SALT AND PEPPER MILLS 10-YEAR LIMITED WARRANTY – LE CREUSET® OF AMERICA, INC. It supposed to be functional as they claim to be! I can’t cook eggs or pancakes on it anymore. I will rate zero if I could. I would give 0 stars if possible!Agree with other customers-after finally getting through to customer service they asked me to send pics of inside and out of the damaged pot. We mailed in our pieces at the very beginning of the pandemic (cost $70) and I will agree that it was not necessarily a straightforward process. The dutch oven experienced a large chip in the enamel off the bottom of the pot, and the finish inside the cast iron balti dish had also started to flake. I used a Le Creuset casserole dish I’d been given for Christmas for the first time, and when I washed it found a lot of odd black marks under the glaze. No adjustments to … Although it was secondhand – it had been purchased in a charity shop – Le Creuset sent me a freepost address label to send it back. So if you notice a crack or a chip in the enamel the next time you go to braise a chicken for dinner, just let the company know and they'll send you a brand-new item — no purchase necessary. Service im Shop. On the small container for my 5 piece storage container set it arrived with a broken gasket. You may be able to find more information about this and similar content at piano.io, Daylight Bulbs Completely Transformed This Kitchen, Target’s Sugar Cookie Milk Is a Holiday Dream, It’s Possible to Paint Your Kitchen Backsplash, How to Clean a Grill Without Soap and Water, 10 Ways To Get Out of the Grocery Store Faster, This $20 Pot Will Change The Way You Make Pasta, You Need to Know About Butter Pat Skillets, 5 Things You Should Never Cook in an Instant Pot. A pan cooking on top of fire for 6 months will darken no matter what. I'm waiting on a refund for a broken item and was told there is just 1 person doing refunds and she can only do so many per day. Warranty details may be found here or in the item’s box; please refer to your item’s warranty before attempting a return. Le Creuset customer service. We may earn commission on some of the items you choose to buy. Le Creuset non-stock Pan is horrible. I wrote into customer service and was sent a return label to send the item back. Mit unserem besonderen Service - online, im Shop und für Mitglieder - holen Sie mit Sicherheit das Beste aus Ihrem Le Creuset Kochgeschirr heraus. Gift cards and taxes do not count toward the minimum purchase requirement. Its response was that the dish was old (pre-1978) and not covered by its lifetime guarantee policy, but that because of the exceptional condition and weirdness of the marks it would send me a new one. We welcome letters but cannot answer individually. I have written them three times to no avail, and I am now waiting 35 minutes on the phone trying to talk to someone. Ordered item 9/22/2020 today is 10/07/2020 and I still haven’t received it. "Given the warranty does not cover "normal wear and tear", and that the enamel will wear down over time, you can expect a useful lifetime of around 10 years from these pots if you use them on a regular basis. Their claim of customer service is nothing more than a deceptive trade practice, My Lg tv panel gaurranty but not replaced panel company. Cast iron, stainless steel, and nonstick products are covered by Le Creuset's lifetime policy, whereas stoneware, stockpots, and metal bakeware are usually covered for at least five years. Le Creuset proves its lifetime guarantee really is cast iron It replaced our 40-year-old pan … which we had bought in a charity shop The Le Creuset foundry in France, proving that a pan is for life. Misleading customers and shocking customer services. AND their products are packed very badly so there is often damage during shipping. Frustrating! I use the Le Creuset cleaner around once every 6 months, and I take very good care of my enameled cookware (I have 3 of these casserole style pots, and they cost me over $1200 all up).The warranty process leaves a lot to be desired; it took quite a number of emails to resolve, and was only resolved via an escalation to a manager. Must use code BAKE at checkout. A Burnaby man who owns many pieces of Le Creuset cookware says he ran into issues with the company's lifetime warranty when he reported hairline cracking in one of his pots after making soup.

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