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https://www.whistleout.com.au/Broadband/Reviews/Optus-5G-Home-Broadband-Review. so far the service is good getting speeds upto 320 down and 20 up,very few outages or drop outs , Only problem is limited firmware. This is appalling especially when we are on a plan that is more expensive but we don't get the latest equipment.You'd expect Optus to be advanced enough to understand that when the connection drops out during a student exam, it would switch to 4G (SIM) immediately which is quite a critical requirement with so many of us working and studying from home. Optus called every day to advise on progress, arrange the temporary service and make sure everything was OK. View your usage, get billing support and much more with the My Optus app, download it, Sky News tech expert Djuro Sen reviews Optus 5G Home Broadband, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. On 16th of October I contacted Optus though My Optus app. Let me know when i will be connected to nbn? Optus, the masochist's choice: how I wasted 14 months and $200+ waiting for Optus to deliver an unpolished crap. I ended up spending my 27th... Birthday in an Optus Store, seeking their help to fix it - yes, it did take hours - as well as my birthday anniversary exactly a month later, doing the same thing again, given they actually didn't solve the issue, they just lied and said they had, and I got a letter threatening me with debt collection for money that I fundamentally did not owe anyone. Totally disappointed, I should have taken a screenshot then. When I requested to move my broadband service, Optus representative told me I was waived the NBN development fee. I was on 4G internet and 2 weeks ago I made the jump to 5G. Of course, It's Optus and I am realistic and know that I am to expect some "challenges" But I will try and give you all a summation in real time of the experience, so you can make up your own mind. None that I know of. Cookies help us deliver our Services. Despite multiple hours on the phones, or in the MyOptus app, the problems never seemed to be resolved. This made me check their T&C for Privacy and THAT made me sure that even better internet speeds are not worth having a Facebook-level of tracking and data retention used against me. I am with another Provider for NBN FTTP and we get 27mbps as an average. I tried using messaging - but then the message app says you need to call 1300343302. I asked Optusnet for NBN installation to a new house. However, after a few months, they charged me that fee. They obliged. Optus say that ONLY new customers get the latest modem with 4G backup. I was on 4G internet and 2 weeks ago I made the jump to 5G. In order to place this order, your existing account record may be assessed for further credit eligibility and your credit information may be shared with credit reporting bodies, if required by Optus. Press question mark to learn the rest of the keyboard shortcuts. Why I chose Optus Home 5G: I love the NBN HFC with my 105 Mbps down and 40 Mbps up but…. Optus announces 5G home broadband plan as it seeks to quadruple network within six months. good thing is its clean lookbasic networking only (there simple way around this). This is where a lot of the cheaper internet providers fail. This is appalling especially when we are on a plan that is more expensive but we don't get the latest equipment. Write a review on ProductReview.com.au! I phoned them and cancelled the service and requested the address of the optus shop to re... turn the Fetch and installation machines. I acknowledge that I am the account holder and authorise to migrate the service over to Optus NBN. There is one one on Whistleout https://www.whistleout.com.au/Broadband/Reviews/Optus-5G-Home-Broadband-Review that seemed promising, so I signed up for a 2 year, $70.00 per month, unlimited data plan (1 month free) $19.95 cheaper than my current 500GB 4G Home Broadband plan. I have moved across 3 different suburbs and experienced poor signal and frequent dropouts everywhere. Poor service, Poor help, No idea God help us. I ended up spending my 27th...Read more. The other week we went from 150gb usage to 230gb in seconds and we wernt even home. iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. We moved to a new house at the end of July to an area that just recieved NBN used Optus move but didn't have internet for the first couple of days until a technician could come out and install an NBN box, never was I asked about recontracting I only realised when they sent me an email stating I'm paying the wrong account but don't worry they're crediting the new account. Optus is promising faster speeds, improved bandwidth and near real-time connectivity with its next-gen … And he features again here with an update on what's happening with 5G across the ditch: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus: We waited, and waited, just dealing with the choppy, if choppy, internet, for all of August, September and October, as we were house-hunting anyway, and perhaps it was the house, not Optus, that was causing the choppiness - though we could never know, as Optus never sent a technician. I have never had so many problems with a internet provider. Huawei B818 modem and mobile broadband is extremely unreliable, sometimes it works perfectly at 40M/p/s some times 0.2m/p/s.

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