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Relinking a previously unlinked account will allow you to retrieve the previously linked data. If you have any concerns over a charge, please don't hesitate to let us know! If you do not have a Ubisoft account, you can create one. To see more FAQs results, please refine your search criteria. 3. If you require further assistance completing this step, please reference our account creation guide. My Ubisoft account has been hacked. I have multiple payments on my account but I cannot access the service! While this request is processed, the funds are not transferred to Ubisoft, but put on hold. To view the external accounts linked to your Ubisoft account: Navigate to the account management website, and login to your Ubisoft account. If I'd have to guess. What is cross-play? Ubisoft, Ubi.com and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries. Once your console account has been linked to your Ubisoft account, only that console account can be re-linked. © 2020 Ubisoft Entertainment. He can be selected as an opponent in Skirmish, Multiplayer and Co-op sessions. Please keep this in mind when establishing the initial account links on your profile. What is cross-play? We are aware of an issue with the resolution parameters within the in-game options. You may see up to multiple charges while your payment is being processed, but any funds held during this period will be returned to you. - Locate the option.ini file and open it with Notepad (right-click on the file, then click on Open with ... and choose Notepad ). Accessing multiplayer maps Additional maps from DLC packs 1, 2 and 4 can be found when creating a multiplayer session. As mentioned previously, we cancel each temporary hold on a daily basis, though you may find that the previously unsuccessful payments still appear on your account. What should I know about linking a new account? There are four DLC packs available for The Settlers 7, each containing unique content to further expand the in-game world. Below, you'll find an example of what your linked external accounts will look like on the Account Management site. What is cross-progression? For more information, please have a look at our Suspended Ubisoft+ subscription article. The payment method B will be used for next billing periods (including the current one).When you change your payment method, an authorisation for 0.01$ is done on this new payment method in order to validate it. © 2020 Ubisoft Entertainment. Accessing The Chronicles of Tandria This additional mission can be accessed from the main menu by selecting The Chronicles of Tandria. This temporary hold is cancelled daily by Ubisoft, though it may take more time for your financial institution to release the funds back to you. As mentioned previously, we cancel each temporary hold on a daily basis, though you may find that the previously unsuccessful payments still appear on your account. If you have any concerns over a charge, please don't hesitate to let us know! For example, you can define the resolution or disable certain features by using launch arguments. Cross-progression allows any player-related progress to be shared between multiple platforms. There are no results for your request. If you want to make changes to your linked external accounts, follow along with our linking and unlinking guides. Click on the Account Information tile. • There will be no charge for the new billing period on payment method A and you can remove it from your account. If you are playing a cross-play supported game on PlayStation, you’ll now be able to connect online and play with your friends who play the same game on Xbox, PC, or any other supported platform the game is available on. * For the best experience, run the game in a 1024x768 or higher resolution. They will be able to give you more information about authorisation holds policy. Please try again later. Two-factor authentication was enabled on my account without my consent. The screen resolution manager has some problems on Linux, at least on an Ubuntu 14.10 where I did the tests. Ubisoft Connect is the ecosystem of players services for Ubisoft games across all platforms. I have lost access to Google Authenticator. It is an important step to protect our customers. • Your payment method will be immediately changed and effective. • This could happen if the service has been suspended. In order to change your resolution, please try the following steps: - In File Explorer, head to C:\Users\\Documents\Settlers7. What is cross-play? Sign in to manage your account and support cases. And the default for 1080 is normally 1080 because otherwise the desktop icons would be too small) I have zero idea on how to (properly) solve this though. What is cross-progression? I lost my recovery codes and can't get back into my account. Once your console account has been linked to your Ubisoft account, only that console account can be re-linked. I do not have access to the email address that is associated to my Ubisoft account. I was using payment method A and I've changed it to payment method B while my subscription is active. Additionally, if you are having trouble signing into your Ubisoft account on one of our sites, please try clearing your cookies and cache, utilizing an incognito or private browsing window, or using a different browser altogether. Ubisoft account access support is available via Live Chat from 9:30am - 2:30am EST, 7 days a week. * For the best experience, run the game in a 1024x768 or higher resolution. The reference account was introduced to guarantee a safe cross-play and cross-progression experience. What is cross-progression? Cross-progression allows any player-related progress to be shared between multiple platforms. When you sign up for Ubisoft+, we send an authorisation request to your financial institution to ensure the payment method is valid (as in, has a valid number, and has not been reported lost or stolen). The content will be available to select from the Map Selection section during session creation. I need to deactivate two-factor authentication in order to regain access to my Ubisoft account. You will be notified upon linking an account that the initial account you choose will be the account that must remain associated with your Ubisoft account and once linked, will be known as your reference account. If you require further assistance completing this step, please reference our account creation guide. Email us your issue or chat with an expert. All Rights Reserved. What should I know about linking a new account? For more information, please have a look at our Suspended Ubisoft+ subscription article. Based on the image, you can see that a PlayStation Network ID, Xbox Gamertag, Google Account, and Steam account have been linked to this Ubisoft account. All Rights Reserved. Accessing AI opponents In addition to extra maps, DLC 4 introduces a brand new AI opponent - evil Field Marshal Ludowig! Click on the Account Information tile. If you need help with any of these suggestions, follow along with our browser troubleshooting! The reference account was introduced to guarantee a safe cross-play and cross-progression experience. Explanation of the reference account What about the accounts I already have linked? Explanation of the reference account The reference account is the console account (PlayStation Network, Xbox Live, Switch, Stadia) that is linked to your Ubisoft account. These features apply to Ubisoft accounts, PlayStation accounts, Xbox accounts, Nintendo Switch accounts, and Stadia accounts. These charges are payments that cannot be processed, meaning that your payment for this month cannot be taken. Edit the DisplayWidth and DisplayHeight lines according to your desired resolution.

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